Careers

JOB TITLE: Personal Lines Account Manager

SUMMARY: We are seeking a motivated and positive customer-focused Personal Lines Account Manager to join our independent insurance agency. In this role, you will deliver exceptional service to our clients and prospects through phone, email, text, or in-person interactions. You will manage home, auto, and umbrella policies, providing consultative support while expanding and servicing existing coverage. Proficiency with agency technologies and workflows is required, as well as the ability to work collaboratively with clients, colleagues, and insurance partners. This position offers opportunities to take on leadership roles and build relationships that can lead to referral business.

KEY RESPONSIBILITIES:

• Respond to inquiries from clients via phone, email, text, or fax, following established procedures and meeting insurance company and agency standards.
• Engage clients in policy reviews, address endorsements, re-quotes, upselling, and coverage adjustments as needed.
• Ensure all client information is current, documenting updates in the agency management system.
• Complete workflows using the agency management system, manage workload efficiently, and maintain proper documentation.
• Actively seek referral prospects from clients and enter them into the agency system.
• Process and issue new policies, including gathering information, preparing quotes, obtaining signed applications, collecting down payments, and transmitting policy information to insurance carriers.
• Provide assistance to insureds by offering information to banks, mortgage companies, and car dealers.
• Receive and advise insureds on claim submissions, including coverage availability and potential policy implications.
• Process policy cancellations per client requests, following procedural guidelines and documenting accordingly.
• Collaborate with underwriters and clients to resolve any underwriting issues.
• Maintain up-to-date knowledge of insurance company systems, underwriting guidelines, and eligibility requirements.
• Participate actively in scheduled staff meetings and contribute to discussions on assigned topics.
• Track and work toward achieving applicable incentive goals.
• Escalate issues with coworkers, carriers, systems, or workflows to the Personal Lines Manager as needed.
• Maintain consistent attendance and follow approved procedures for scheduling changes or PTO requests.
• Obtain and maintain a valid Michigan agent’s license and CISR designation within schedule requirements.
• Engage in professional development through seminars and training.
• Uphold the agency’s core values of honesty, integrity, professionalism, and commitment to relationship-building and personal growth.
• Perform other duties as assigned.

REQUIRED SKILLS AND COMPETENCIES:

• Strong knowledge of personal lines insurance
• Excellent time management and organizational skills
• Analytical problem-solving abilities
• Effective communication and customer service skills
• Ethical conduct and professionalism
• Team-oriented mindset

EDUCATION AND EXPERIENCE:

• Property and Casualty license(s) preferred upon hire and required within 90 days.
• Life Insurance license preferred (but not required).
• Professional designations preferred (not required upon hire).
• High school diploma or equivalent experience required.
• Experience in customer service is required.
• Proficiency in Microsoft Office and agency management systems preferred.

What Makes Rummel Independent Insurance Agency a Great Place to Work:

• We’re in it with you: At Rummel, our team is like family. We celebrate your wins, support your growth, and stand by you through challenges.
• We’re invested in your growth: We offer competitive opportunities for professional development. Whether you’re eager to learn a new skill or advance your career, we’re here to support your journey.
• We embrace change: We prioritize comprehensive training and education, empowering you to confidently make decisions that protect our clients’ financial futures.
• We offer more than just insurance: We believe insurance is more than a commodity. At Rummel, we take the time to build lasting relationships with our clients and tailor plans that truly meet their needs.
• We care about your well-being: We promote a healthy work-life balance with flexible scheduling options to better integrate your work life with your family life.

If you’re passionate about building relationships and thriving in a dynamic team environment, you might be a perfect fit for the Rummel family. We’d love to hear from you!

At Emil Rummel Agency, we recognize the importance of our employees’ health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees’ benefit needs. Our benefit package is regularly reviewed and modified to ensure we offer those benefits most valuable to both the employee and their family.

• 401K Plan
• Wellness Program
• Medical
• Dental
• Vision
• Additional Ancillary Benefits
• HSA Account
• Flexible Work Schedule and Paid Time Off
• Paid Volunteer Hours