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Testimonials

A culture of doing the right things.

Anyone can promise great service, but not everyone can deliver it. At Emil Rummel Agency, we’ve built a culture around doing the right things. But don’t just take our word for it. Read these client testimonials to see exactly what our clients have to say.

Rummel staff are exceptionally customer/policyholder-centric. The agents I work with are very friendly, extremely knowledgeable, and are always looking at ways I can save money. From the minute you walk in the door, one feels like a valued customer. I’ve been a policyholder for over 40 years, and I’d never consider going anywhere else for my insurance needs!

Robert R.customer since 1997

very good organization timely response. Very customer focused.

Customersince 2010

Always available with quick answers to any questions. Great customer service. Found affordable coverage to meet my needs.

Wava B.customer since 2007

I enjoy working with Rummel Insurance. Whenever I have a question or a problem, one phone call gets it resolved.

Kathi M.customer since 2016

Very friendly staff, always extremely helpful.

David B.customer since 2015

Prompt and dependable service by kind and considerate people who always work hard to put together the best policies for their clients.

Alan M.customer since 2019

After my uncle, our longtime insurance agent retired and Emil Rummel Agency took over our account we could not be more pleased. Everyone has been wonderful to interact with and helpful in every way possible. No one has ever said no to a request to help…even when they knew I already had the information. We are so pleased to be associated with your agency!

Lisa B.customer since 2003

I always get answers I have quickly. And everyone is so friendly and sincere.

Karen B.customer since 2020

Always responsive, friendly, and courteous.
Great customer service and that hometown connection that doesn’t exist with an online insurance company.

Customersince 2008

At the Rummel Agency we’ve been treated like family; And family cares about one another. It’s about more than insurance, it’s about community and connection.

Customersince 2021

Great customer service and always finds me the best rates for insurance. Been a customer for a very long time with Emil Rummel and they have taken great care of me and my family.

Kelly D.customer since 2014

Excellent customer service

Michelle N.customer since 2007

Great customer service, always fast to respond and help..

Customersince 2011

The personal service: the ability to call or schedule a face-to-face appointment and speak with a local person when I have questions. This, combined with the fact that you represent multipole insurance companies, makes it incredibly simple when I have to add another item to insure. In one call, I receive several options for an insurance carrier, an agent who knows me and can see all my insured items to be able to offer the best option and plan.

Customersince 2016

Great customer service and very competitive pricing.

Customersince 2014

Questions are answered promptly and professionally.

Customersince 1992

Great customer service. Knowledgeable staff. Thorough in what they do.

Rick H.customer since 2006

Cant thank this agency enough for helping me with my car damage. They guided me through the whole situation
with no flaws. My car was fixed and returned within a week or so. It was amazing and I am very grateful for the Rummel Agency.

Joyce D.customer since 2014

Anytime I call I am to speak with my agent and if he is not available someone else is always willing to help.
Very polite and courteous.

Sue G.customer since 2012

Everyone is extremely helpful, and very efficient and always there when I need them or have questions!

Jeramey H.customer since 2019

I have and will continue to recommend you to friends and family. The service we receive has always been top-notch. Staff are professional, knowledgeable, and quick to address any needs we have. We have been very happy having all of our insurance needs coordinated by Rummel and will continue to.

Customersince 2003

Very helpful and quick to respond to phone or email messages.

Customersince 2010

Always there to help with any policy changes and help answer any questions I may have regarding the new coverage. They work extremely quickly to ensure all needed coverages are correct and effective by the desired timeliness.

Ryan B.customer since 2019

The people and the options you offer. I have 2 family members I have set up with you in the past 2 months

Leonard H.customer since 2003

Excellent responses to any questions or concerns and solid advice when requested.

Customersince 2000

Great service and competitive pricing is why I stay with Rummel

Michael S.customer since 2017

Whenever I call I get a real person to talk to and get directed to my agent right away. They make it really easy to make changes to my policy which is constant with my lawn company.

Justin R.customer since 2021

Excellent staff and services. They look for savings for me before asking . They answer any questions I have and if they don’t know they know where or who to get the answers from.

Customersince 2016

Always greeted by upbeat warm staff who are willing to help in any way they can. I generally am made to feel like I am the only client who is seeking help at the time.

Customersince 2005

Always there to help with all of our needs
Incredibly helpful and friendly

Albert L.customer since 2010

Rummel is always willing to do the extra work to assist the client in getting what they need.

Tim K.customer since 2009

Always friendly. Insurance can be confusing and they patiently explain everything so we understand our coverage.

Customersince 2015

The thing I like best is whenever I have questions I always get to talk to someone to get answers. No waiting or talking to a machine. It’s real people you talk with.

Customersince 1993

Your customer service is second to none! Prompt with responses and requests for adding/removing vehicles.

Customersince 2010

We have been clients at the Rummel Agency for many years insuring both our personal and commercial property. We couldn’t be more thrilled with the service we have received. The staff is always so pleasant and prompt to help us promptly with anything we need.

Customersince 2013

You guys are prompt always there by far the best insurance company I’ve ever had.

Dennis M.customer since 2020

Everyone in the office is always very helpful and accomodating. They always try and find the best deal
Also the ease of adding or cancelling a policy
Will never change to any other company

Customersince 2016

Rummel Agency has been fantastic. They are always very professional and prompt with service.

Customersince 2021

Always very prompt and courteous in responses. I would definitely recommend to anyone.

Don M.customer since 2006

They worked with us while we were remodeling, and kept in contact during the whole process. Coverage was very important!
Plus they are easy to get ahold, and do the best for us the customer.

Customersince 2007

Whenever I call the office I can always get an answer right away. Staff has always been nice, personable, knowledgeable and friendly.

Thaylia M.customer since 2009

Quick response time, always friendly, try to get me the best price. Love the Insurance Corner by Larry Michael in the F’muth news. It is not only informative to your clients, but to ALL who carry insurance. I look forward to reading it every week!

Kathleen S.customer since 2021

The care we have received while with Rummel Agency has been excellent. The Agency has kept an eye on our coverage and fit our needs.

Customersince 2009

Rummel staff are exceptionally customer/policyholder-centric. The agents I work with are very friendly, extremely knowledgeable, and are always looking at ways I can save money. From the minute you walk in the door, one feels like a valued customer. I’ve been a policyholder for over 40 years, and I’d never consider going anywhere else for my insurance needs!

Robert R.customer since 1997

very good organization timely response. Very customer focused.

Customersince 2010

Always available with quick answers to any questions. Great customer service. Found affordable coverage to meet my needs.

Wava B.customer since 2007

I enjoy working with Rummel Insurance. Whenever I have a question or a problem, one phone call gets it resolved.

Kathi M.customer since 2016

Very friendly staff, always extremely helpful.

David B.customer since 2015

Prompt and dependable service by kind and considerate people who always work hard to put together the best policies for their clients.

Alan M.customer since 2019

After my uncle, our longtime insurance agent retired and Emil Rummel Agency took over our account we could not be more pleased. Everyone has been wonderful to interact with and helpful in every way possible. No one has ever said no to a request to help…even when they knew I already had the information. We are so pleased to be associated with your agency!

Lisa B.customer since 2003

I always get answers I have quickly. And everyone is so friendly and sincere.

Karen B.customer since 2020

Always responsive, friendly, and courteous.
Great customer service and that hometown connection that doesn’t exist with an online insurance company.

Customersince 2008

At the Rummel Agency we’ve been treated like family; And family cares about one another. It’s about more than insurance, it’s about community and connection.

Customersince 2021

Great customer service and always finds me the best rates for insurance. Been a customer for a very long time with Emil Rummel and they have taken great care of me and my family.

Kelly D.customer since 2014

Excellent customer service

Michelle N.customer since 2007

Great customer service, always fast to respond and help..

Customersince 2011

The personal service: the ability to call or schedule a face-to-face appointment and speak with a local person when I have questions. This, combined with the fact that you represent multipole insurance companies, makes it incredibly simple when I have to add another item to insure. In one call, I receive several options for an insurance carrier, an agent who knows me and can see all my insured items to be able to offer the best option and plan.

Customersince 2016

Great customer service and very competitive pricing.

Customersince 2014

Questions are answered promptly and professionally.

Customersince 1992

Great customer service. Knowledgeable staff. Thorough in what they do.

Rick H.customer since 2006

Cant thank this agency enough for helping me with my car damage. They guided me through the whole situation
with no flaws. My car was fixed and returned within a week or so. It was amazing and I am very grateful for the Rummel Agency.

Joyce D.customer since 2014

Anytime I call I am to speak with my agent and if he is not available someone else is always willing to help.
Very polite and courteous.

Sue G.customer since 2012

Everyone is extremely helpful, and very efficient and always there when I need them or have questions!

Jeramey H.customer since 2019

I have and will continue to recommend you to friends and family. The service we receive has always been top-notch. Staff are professional, knowledgeable, and quick to address any needs we have. We have been very happy having all of our insurance needs coordinated by Rummel and will continue to.

Customersince 2003

Very helpful and quick to respond to phone or email messages.

Customersince 2010

Always there to help with any policy changes and help answer any questions I may have regarding the new coverage. They work extremely quickly to ensure all needed coverages are correct and effective by the desired timeliness.

Ryan B.customer since 2019

The people and the options you offer. I have 2 family members I have set up with you in the past 2 months

Leonard H.customer since 2003

Excellent responses to any questions or concerns and solid advice when requested.

Customersince 2000

Great service and competitive pricing is why I stay with Rummel

Michael S.customer since 2017

Whenever I call I get a real person to talk to and get directed to my agent right away. They make it really easy to make changes to my policy which is constant with my lawn company.

Justin R.customer since 2021

Excellent staff and services. They look for savings for me before asking . They answer any questions I have and if they don’t know they know where or who to get the answers from.

Customersince 2016

Always greeted by upbeat warm staff who are willing to help in any way they can. I generally am made to feel like I am the only client who is seeking help at the time.

Customersince 2005

Always there to help with all of our needs
Incredibly helpful and friendly

Albert L.customer since 2010

Rummel is always willing to do the extra work to assist the client in getting what they need.

Tim K.customer since 2009

Always friendly. Insurance can be confusing and they patiently explain everything so we understand our coverage.

Customersince 2015

The thing I like best is whenever I have questions I always get to talk to someone to get answers. No waiting or talking to a machine. It’s real people you talk with.

Customersince 1993

Your customer service is second to none! Prompt with responses and requests for adding/removing vehicles.

Customersince 2010

We have been clients at the Rummel Agency for many years insuring both our personal and commercial property. We couldn’t be more thrilled with the service we have received. The staff is always so pleasant and prompt to help us promptly with anything we need.

Customersince 2013

You guys are prompt always there by far the best insurance company I’ve ever had.

Dennis M.customer since 2020

Everyone in the office is always very helpful and accomodating. They always try and find the best deal
Also the ease of adding or cancelling a policy
Will never change to any other company

Customersince 2016

Rummel Agency has been fantastic. They are always very professional and prompt with service.

Customersince 2021

Always very prompt and courteous in responses. I would definitely recommend to anyone.

Don M.customer since 2006

They worked with us while we were remodeling, and kept in contact during the whole process. Coverage was very important!
Plus they are easy to get ahold, and do the best for us the customer.

Customersince 2007

Whenever I call the office I can always get an answer right away. Staff has always been nice, personable, knowledgeable and friendly.

Thaylia M.customer since 2009

Quick response time, always friendly, try to get me the best price. Love the Insurance Corner by Larry Michael in the F’muth news. It is not only informative to your clients, but to ALL who carry insurance. I look forward to reading it every week!

Kathleen S.customer since 2021

The care we have received while with Rummel Agency has been excellent. The Agency has kept an eye on our coverage and fit our needs.

Customersince 2009